|
DiSC
2.0 Personal Profile®
Designed to complement and supplement existing
training programs, DiSC Classic can help
improve communication, ease frustration and
conflict, and develop effective managers and teams.
The power of DiSC Classic is available on
paper or online via the EPIC platform — just choose
the response format and report that best meet your
needs. More info...
The DiSC Personal Profile
gives you a 20+ page analysis of your strengths, challenges, optimum
work conditions, motivating factors, demotivating factors, relationship
tendencies, and more.. these profiles can be an asset to any team
wanting to work synergistically. Read more
DiSC Personal Profile®
System Series (PPSS)
The DiSC Personal Profile
gives you a 20+ page personal analysis of your strengths, challenges, optimum
work conditions, motivating factors, demotivating factors, relationship
tendencies, and more.. these profiles can be an asset to any team
wanting to work synergistically.
Inscape
Personal Listening
Profile®
 Good
communication is one of the most valued skills in
the workplace. And effective listening is crucial to
communicating productively inside the organization
and meeting the competitive challenges outside the
organization. The Personal Listening Profile® helps
people become active, purposeful listeners in a wide
variety of situations for more productive
communication.
Inscape Adventures in Attitudes ®
 Employee
attitude is increasingly cited as the number one
performance-related issue of companies, both large
and small. Coping with the continuous changes of the
downsized, team-oriented, and increasingly diverse
workplace has left many people confused, fearful,
and sometimes angry. As attitudes deteriorate, so do
commitment, loyalty, and performance.
The Inscape Time Mastery Profile ®
Setting priorities and managing time effectively is
basic to managing individual and organizational
performance. The pressure to find innovative ways to
achieve goals, pay attention to the competition,
respond quickly to customer needs, and enjoy life
outside of work is even more intense in today's less
structured, information-driven workplace. Meeting
the daily challenge of managing professional and
personal responsibilities requires a learning
strategy designed to meet individual needs.
DiSC ®
Sales Action Planner
View
the brochure for this product
View Sample
Report
 Create
successful sales strategies and increase client
receptivity and sales results. Quickly identify a
prospects “ comfort zone ” surrounding the sales
process and determine the best ways to open the
call, make the presentation, negotiate, close the
sale, and maintain positive client relationships.
DiSC ®
Customer Service Action Planner
View
the brochure for this product
View Sample Report
 Increase
customer satisfaction and service by identifying
your customers’ primary DiSC® Dimensions of Behavior
and their preferred approach to communication and
problem solving.
Sold in sets of 10.
DiSC ®
Talk! Action Planner
View the
brochure for this product
View sample report
 Customer
communication is a critical key to success whether
the challenge is collections, fundraising, help
desk, telemarketing, or telephone sales. DiSC Talk!
helps todays telephone professionals communicate
more effectively and increase customer satisfaction.
DiSC ®
Management Action Planner
View
the brochure for this product
View
Sample Report
Become a better manager with this action-oriented
planning tool that bridges DiSC® and situational
leadership theory. Develop management strategies to
meet diverse needs.
DiSC ®
Managing Performance Action Planner
View the
brochure for this product
View Sample Report
Develop effective ways to manage, coach, and lead
others with DiSC® Dimensions of Behavior. Assess
strengths and motivation, then plan and implement
strategies that encourage productivity. A practical
tool for managers and supervisors at all levels.
-
DiSC ®
Sales Strategies Participant's Manual
Gain the competitive advantage of DiSC® and improve
the effectiveness and adaptability of every member
of your sales team. DiSC Sales Strategies helps both
new and experienced salespeople to:
- keep the focus on customer
needs
- create and maintain relationship-based sales
- meet sales goals by developing competencies in a
wide variety of selling situations
- reduce direct sales costs by increasing sales call
effectiveness
DiSC Sales Strategies can be taught in two days or
in six modules over time. The program covers five
key sales areas:
- Increasing sales through
adaptability
- The influence of styles on selling and buying
- Identifying your customer’s DiSC Dimensions of
Behavior
- Strategies for adapting to your customer
- Letters, one-on-one, and group selling
Managing Work Expectations - Transforming
Attitudes
View the brochure
for this product
View sample
report
 Work
expectations are those things people consider likely
to happen in their job situation, either now or in
the future. Whether spoken or unspoken, met or
unmet, expectations have a powerful impact on our
thoughts, feelings, and behaviors, and play a key
role in driving our attitudes. Research shows that
people who have clearly defined, well-communicated
expectations find more satisfaction and success in
their work than people whose expectations go
unspoken or unrealized. And companies that employ
satisfied, successful people reap the rewards of
increased productivity and reduced turnover.
Service Essentials ™
for Everyone Participant Materials
Brochure not yet available for this product
 Service
Essentials™ is a comprehensive customer service
training system now available and distributed by
Inscape Publishing. The training system incorporates
the Personal Profile System® 2800 series and
supporting tools, as well as, the new Managing Work
Expectations • Transforming Attitudes profile.
Re-energize your staff with these essential skills
for excellent customer service. Six modules
comprised of one- or two-hour training segments will
give your staff the basic skills, attitude, and
aptitude to delight your internal and external
customers. Service EssentialsTM for Everyone can be
completed in one or two days.
Topics include:
- attitude of excellent service
- identification of customer needs
- thoughtful body language and words
- uncompromising service at every contact point
- conflict resolution
- tips on exceeding customer expectations
This dynamic skill-building program uses DiSC®
Dimensions of Behavior as a basis for excellence in
internal and external customer service. Throughout
the six essential practices for great service,
participants apply the DiSC model to identify and
meet their customers' needs.
For special pricing information on any of the products
above, or to order, please contact us.
|
